Call Centre Jobs at Discovery

Key Outputs:
The successful applicant will be responsible for but not limited to the following broad job functions:
• Conservation on request from member to cancel the Discovery Health membership or re-sell the product to the member
• Communication to members via fax and e-mail
• Responding to queries
• Keeping accurate stats of all Conservation done
• Attending to requests from management and other departments on Conservation
• Ensuring that current service level agreements are met.
• Attending to general administration requirements of team
Competencies:
• Takes initiative and works under own direction
• Adapts to the team and works well in team environment
• Easily establishes good relationships with people
• Gains clear agreement from others by persuading, convincing and negotiating
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Projects credibility
• Develops job and product knowledge and expertise through continual professional development
• Probes for further information for greater understanding of a problem
• Demonstrates an understanding of how one issue may be part of a much larger system
• Produces a range of solutions to problems
• Manages time effectively and works strategically to realise organisational goals
• Focuses on customer needs and satisfaction
• Follows policies and procedures
• Works productively in a pressurised environment
More details at Discovery Health
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