Key Purpose:
To take calls and assist all discovery clients with queries and provide query resolutions.
Key Outputs:
Dealing with multiple telephonic queries from Discovery member, brokers and franchises.
# Dealing with all queries through to resolution.
# Logging of all queries
# Keeping clients up to date with their queries
# Ensuring excellent quality service to all members
# Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
# Routing all enquiries to correct departments
# Working on Discovery Systems
Competencies:
•Passion for service
•Self driven development and growth
•Emotional maturity
•Verbal and written communication
•Resilience
•Judgment
•Innovation and optimism
•Planning and organizing
•Problem solving
More details at Discovery Careers
Blog Post by Limpopocontacts.com
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