If you have a desire to drive process improvement, motivate and lead a team of exceptionally driven, customer-obsessed customer service associates, and long for the opportunity to analyze systematic issues and implement solutions to challenging problems, we have the career you’re looking for!
A Customer Service Manager (CS Manager) in our South Africa Customer Service Center sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions. Overall responsibilities include:
People Management:
Leading and developing a team of 20-25 associates; responsible for the overall direction, coordination and evaluation of the team.
More details at Careers24
Blog Post by Limpopocontacts.com
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